Introduction: Guardian Tales Platform Error 500
Guardian Tales is a popular RPG adventure mobile game that allows players to build their own teams of heroes and explore various worlds. However, some players have encountered the guardian tales Platform Error 500 when trying to play the game.
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This error prevents the game from loading properly, making it unplayable. If you have experienced this issue, don’t worry – there are several potential solutions you can try to resolve the Platform Error 500 and get back to enjoying Guardian Tales.
In this comprehensive guide, we will cover the most common fixes and troubleshooting steps to help you troubleshoot and resolve the Guardian Tales Error 500 on both iOS and Android devices.
What Causes the Platform Error 500?
Before we look at how to fix this error, let’s first understand what causes it in the first place. Here are some of the most common reasons behind the Platform Error 500 in Guardian Tales:
- Outdated game version – If you are not running the latest version of Guardian Tales, you may encounter error 500. New updates often contain bug fixes that resolve issues like this.
- Server issues – Sometimes the problem lies with Guardian Tales servers. Heavy traffic or downtime for maintenance can prevent connectivity and lead to error 500.
- Internet connection problems – An unstable internet connection prevents the game from communicating properly with the servers, resulting in platform errors.
- App cache and data issues – Corrupted cache/data files related to Guardian Tales can cause conflicts and connection issues that show error 500.
- Device compatibility problems – The game may have issues running properly on certain iOS or Android devices, leading to platform errors.
- Unknown bugs and glitches – Like any app, Guardian Tales may have unforeseen bugs that cause problems like error 500 and need fixing with an update.
Now that we know what’s behind it, let’s move on to the solutions.
Fixing Guardian Tales Platform Error 500 on iOS
Here are the best ways to troubleshoot and fix Platform Error 500 if you are playing Guardian Tales on an iPhone or iPad:
1. Check Your Internet Connection
An unstable internet connection is one of the main culprits behind error 500. Check that your WiFi or mobile data connection is strong and consistent. Switch connections or move closer to the router if the signal is weak. Restarting your router can also help resolve any network issues.
2. Update the Game to the Latest Version
Make sure Guardian Tales is updated to the latest version available in the App Store. The developers often release updates containing crucial bug fixes, so updating can resolve the error 500 you are facing.
In the App Store, tap your profile icon in the top right and check the Updates tab for any available Guardian Tales updates. Tap Update next to the Guardian Tales listing to get the latest version.
3. Restart Your Device
Sometimes restarting your iPhone or iPad can clear up temporary glitches that may be interfering with Guardian Tales and causing error 500.
Press and hold the Power button until you see the Slide to Power Off option. Swipe the slider, wait 30 seconds, then turn your device back on. Now try launching Guardian Tales again – this simple reboot may have fixed the issue.
4. Clear the Cache and Data for the App
Corrupted app data and cache files can also lead to error 500 situations. Clearing the cache and data will erase these temporary files and refresh the app.
To clear cache and data in iOS:
- Go to Settings > General > iPhone/iPad Storage
- Find Guardian Tales and tap on it
- Tap Offload App, then tap Offload again to confirm
- Relaunch Guardian Tales – your data is cleared
Reinstalling the app after offloading also works to erase corrupted data.
5. Reinstall Guardian Tales
If none of the above iOS troubleshooting steps resolve the Platform Error 500, reinstalling Guardian Tales may be necessary.
First offload/delete the app from your device. Next, go back to the App Store, search for Guardian Tales, and reinstall it clean. Run the latest version of the game after reinstalling to see if error 500 persists.
6. Contact Customer Support
If you still see the Platform Error 500 after trying all other troubleshooting, get in touch with Guardian Tales customer support. They may be able to provide personalized assistance or let you know if it’s a known issue on their end.
You can contact them via support@kakaogames.com or visit the Settings > Customer Center in-game for support options.
Fixing Guardian Tales Platform Error 500 on Android
For Android users facing Error 500, here are the best troubleshooting steps to resolve it:
1. Check Your Internet Connection
Like with iOS, ensure you have a strong and stable internet connection through WiFi or mobile data when trying to play. Laggy or spotty connections can interrupt the game and cause platform errors.
2. Restart Your Device
Restart your Android device fully to clear out any temporary glitches. Press and hold the Power button and tap Restart or Reboot to restart your phone or tablet.
3. Force Stop the App
Sometimes the Guardian Tales app may get stuck in a problematic state that presents error 500. Force stopping it completely ends all processes related to the app so it can start fresh.
To force stop Guardian Tales:
- Go to Settings > Apps > Guardian Tales
- Tap Force Stop
- Confirm to force stop the app
- Launch Guardian Tales again normally
4. Clear Cache and Data
Stale cache and data files can also cause error 500 situations.
Here’s how to wipe cache and data for Guardian Tales on Android:
- Go to Settings > Apps > Guardian Tales
- Tap Storage > Clear Cache and Clear Data buttons
- Confirm clearing cache and data, then restart Guardian Tales
5. Update Guardian Tales
Just like on iOS, ensure you are running the latest version of Guardian Tales for Android by checking for updates in the Google Play Store.
Bug-fix updates are regularly released so updating to the newest version could resolve your error 500.
6. Reinstall the App
If your Android troubleshooting hasn’t resolved the issue yet, uninstalling and reinstalling Guardian Tales may fix error 500:
- Uninstall Guardian Tales from your device
- Restart your phone/tablet
- Go to Play Store, search for Guardian Tales, and reinstall it
- Try launching the game again – the issue should be fixed
7. Contact Customer Support
If none of the above fixes work, get in touch with the game’s customer support team for personalized troubleshooting assistance and advice.
You can contact them in-game via Settings > Customer Center or email them at support@kakaogames.com.
Conclusion and Preventative Tips
Platform Error 500 can certainly be frustrating. But in most cases it can be easily fixed with one of the above troubleshooting solutions for iOS and Android. Be sure to keep Guardian Tales updated, maintain a stable internet connection, restart your device, and clear app data/cache if you face this issue.
Here are some tips to avoid Guardian Tales Error 500 in the future:
- Install Guardian Tales updates as soon as they become available
- Use a strong WiFi or cellular data connection
- Restart your device and router occasionally
- Don’t overload your device storage capacity
- Report any persistent errors to the developers promptly
We hope this guide has helped you resolve Platform Error 500 and get back to enjoying Guardian Tales without interruptions! Let us know if any of these fixes worked for you or if you have any other troubleshooting tips in the comments.
Frequently Asked Questions (FAQ) About Fixing Guardian Tales Error 500
Q1. Is Guardian Tales Platform Error 500 an issue on my end or the developers’ end?
The error can occur due to problems on either end. It may be a temporary server issue on the developers’ end or a connectivity, outdated app version, or corrupted data issue on your end.
Q2. Does error 500 mean my Guardian Tales account is lost forever?
No, your account and progress are still safely stored. Error 500 only prevents accessing the game temporarily until the underlying issue is fixed.
Q3. Are there any risks with clearing cache/data or reinstalling Guardian Tales?
Clearing app data or reinstalling poses no risks to your Guardian Tales account. Your progress is tied to your account and will be restored once you can access the game again.
Q4. Does using a VPN help fix Guardian Tales Platform Error 500?
Using a VPN can sometimes help by routing your traffic through different servers. But a VPN is unlikely to fix the underlying cause, so try the other troubleshooting steps first before attempting a VPN workaround.
Q5. I keep getting error 500 even after updating Guardian Tales. What should I do?
If the issue persists even after updating, try rebooting your device, reinstalling the game, clearing data/cache, force stopping the app, and checking for any new updates. Also contact support.
Table Summarizing Fixes for Error 500
| Fix | Description |
| Check internet connection | Ensure you have a strong and stable internet connection. |
| Update the game | Download the latest Guardian Tales update for bug fixes. |
| Restart device | Reboot your phone or tablet to refresh the operating system. |
| Clear cache/data | Delete temporary data and cache files of the app. |
| Reinstall the game | Uninstall and reinstall Guardian Tales to resolve software issues. |
| Contact support | Get help directly from the developer’s support team. |