Introduction
The Fix the Digiyatra App Not Working in Your Country, is a digital ID validation program launched by the Indian government to provide a seamless and hassle-free air travel experience. With Digiyatra, passengers can use facial recognition technology to verify their identity at airport checkpoints, skipping long queues and verification processes.
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However, some users are reporting issues with the Digiyatra app not working when they are overseas or traveling abroad. If you are facing problems accessing and using the Digiyatra app outside of India, there are a few troubleshooting steps you can try to get the app working again.
In this comprehensive guide, we will cover the key troubleshooting tips and solutions to fix the Digiyatra app not working in your country, including:
- Checking app availability in your country
- Using a VPN service
- Updating to the latest version of the app
- Clearing app cache and data
- Contacting customer support
- FAQs and common issues
By following the solutions outlined here, you should be able to resolve any problems with using the Digiyatra app abroad or outside of India.
Checking App Availability in Your Country
The first thing to check is whether the Digiyatra app is available and accessible in the country you are traveling to.
Since Digiyatra is an Indian government initiative, the app may have geographic and country-specific restrictions. It is primarily meant for travel within India. Hence, it is quite likely you will not be able to access the app if you are overseas.
To check if Digiyatra can work in your current country, go to the Apple App Store or Google Play Store on your phone and try searching for the “Digiyatra” app.
- If the app is available for download, you can install it and register with your details to use it abroad.
- If the app is not searchable or unavailable for download, it indicates the Digiyatra app does not work in that country.
The Digiyatra app likely shows a “Not Available in your Country” error when you are traveling overseas or outside India. In that case, you need to try other solutions to make the app work abroad.
Using a VPN Service
If the Digiyatra app does not work abroad and is inaccessible in your current country, the next troubleshooting step is to use a VPN service.
A Virtual Private Network (VPN) allows you to access region-restricted content by routing your internet traffic through a server located in a different country. By connecting to an Indian VPN server, you can virtually access the internet as if you are in India, bypassing any geo-blocking.
Here is how to use a VPN to run the Digiyatra outside India:
1. Install a VPN app on your phone
There are many good VPN apps available for Android and iOS devices. Some top options are ExpressVPN, NordVPN, Surfshark, TunnelBear, and CyberGhost. Install a reputable paid VPN app that offers Indian servers.
2. Connect to an Indian VPN server
Open the VPN app and connect to a VPN server based in India. This will assign you an Indian IP address.
3. Access the Digiyatra app
With the VPN enabled to an Indian server, you can now launch the Digiyatra and it will work as if you are in India. All features of registering, managing travel ID, and airport usage should function normally.
4. Disconnect VPN when done
Remember to disconnect the VPN app once you are finished using the Digiyatra. Continued usage of a VPN can slow down your internet speeds.
Using a VPN is one of the most reliable ways to get the Digiyatra app working abroad when it is not available in your country. Just ensure the VPN service offers reliable connections and reasonable speeds.
Updating to the Latest Version of the App
If you already have the Digiyatra app installed but are facing issues like app crashing, freezing, or inability to register, the problem could be because your app is outdated.
It is always a good idea to keep apps updated to their latest available version. The Digiyatra developers regularly release new app versions with bug fixes, features, and stability improvements.
Here’s how to easily update the Digiyatra app:
On Android:
- Open the Google Play Store app
- Tap the hamburger menu icon on top left
- Go to My Apps & Games
- Check the Digiyatra app page for an Update option. Tap Update to get latest version.
On iOS:
- Go to App Store app
- Tap your profile icon on top right
- Scroll down to see pending updates and look for Digiyatra
- Tap Update next to Digiyatra to install latest iOS version
Updating to the latest Digiyatra version can resolve any app errors or glitches that you may experience when using it abroad. Ideal to install updates as soon as they become available.
Clearing App Cache and Data
Over time as you use the Digiyatra, it stores cached data and files in your phone’s storage. Large amounts of cached data can sometimes cause apps to freeze, crash or malfunction.
If you face app loading issues or lag when overseas, clearing the app’s cache and data is recommended. Here are the steps to do it:
On Android:
- Go to Settings > Apps
- Tap on Digiyatra and select Storage
- Tap Clear Cache and Clear Data options
- Restart the Digiyatra app
On iPhone:
- Go to Settings > General > iPhone Storage
- Select Digiyatra app
- Tap Offload App to clear all data
- Reinstall Digiyatra from App Store
This will wipe the existing app data and cached files, allowing you to start fresh. Do remember to backup any important info before clearing app data.
Contacting Customer Support
If none of the above troubleshooting tips work, you should directly contact the Digiyatra customer support for assistance.
You can get in touch with the support team via:
- Email: Write to digiyatra@digiyatra.aero with your issue details
- Twitter: Tweet your issue to @DigiYatraIndia
- Facebook: Send a direct message on Facebook page DigiYatraIndia
- Feedback form: Fill the form at https://digiyatra.aero/contact-us.html describing your app problem
The customer support team is quite responsive and should help resolve any country-specific app accessibility issues that you are facing. Provide relevant details like your phone model, app version, country you are in, and clear description of the problem. Support agents can guide you on making the Digiyatra work abroad.
FAQs Related to Using Digiyatra App Outside India
Here are answers to some frequently asked questions about troubleshooting problems with the Digiyatra app when traveling overseas or outside India:
Does the Digiyatra app work outside India?
The Digiyatra is primarily meant for travel within India. It may not be fully available or functional if you are overseas. You may get a “Not available in your country” error.
Why can’t I access Digiyatra abroad?
DigiYatra has geo-restrictions since it is a Government of India initiative. The facial recognition system and data is limited to India. You may need a VPN to access it overseas.
How do I register Digiyatra account outside India?
You can register while overseas using a VPN connected to India. Alternatively, register before traveling out of India when app is accessible.
I can’t download Digiyatra app outside India. What to do?
The app is not available on app stores outside India. To download, connect to an Indian VPN on your phone first and then download Digiyatra from the app store.
How to use Digiyatra for international travel?
Unfortunately, Digiyatra currently does not support travel outside India. You cannot use it at airports in other countries. Only domestic Indian airports are enabled.
My Digiyatra app crashes abroad. Any fix?
Try updating the app to the latest version or clear cached data. Also use a stable VPN connection. Contact support if issues persist.
Conclusion
To summarize, here are the key takeaways on how to troubleshoot and fix issues with the Digiyatra when traveling abroad or overseas:
- Check app availability in the country you are visiting
- Use a VPN service to access the app by connecting to India
- Update the Digiyatra to the latest version
- Clear cached app data and files
- Reach out to customer support if problems persist
Following these troubleshooting methods should help you successfully use the Digiyatra and digital ID overseas. Having the app work smoothly even when abroad can be invaluable in skipping long verification queues at Indian airports when you travel back.
While Digiyatra usage is currently limited to domestic air travel within India, the service is expanding rapidly. We can expect Digiyatra to roll out support for international airports and overseas use cases in the future.