Introduction
Error NP-104602-3 is a common connection error that PlayStation users may encounter when trying to access the PlayStation Network (PSN). This error indicates that the PSN servers have detected something unusual with your connection that is preventing you from properly connecting.
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While frustrating, this error can often be resolved with some simple troubleshooting steps. In this comprehensive guide, we will cover all the potential causes of the NP-104602-3 error and walk you through solutions to get your PlayStation back online.
What Causes Error NP-104602-3?
There are a few key reasons you may see this connection error on your PlayStation:
- Connectivity issues – If there are problems with your internet connection, routers, cables or network settings, this can interfere with connecting to PSN.
- PSN server problems – Sometimes the issue is on Sony’s end, and PSN servers are temporarily unavailable or overloaded.
- Bugs or glitches – Software bugs, corrupted data or glitches on your PS5 can also trigger the error.
- Banned or suspended account – If your PSN account has been banned or temporarily suspended, you will be unable to connect and may see this error.
- External factors – In rare cases, factors like power outages or severe weather can temporarily disrupt your connection.
Knowing the potential reasons this error occurs will help guide troubleshooting steps. Next, we’ll outline solutions and fixes to try.
General Troubleshooting Tips for Error NP-104602-3
Here are some basic troubleshooting steps to try first when faced with this PlayStation error:
- Check PSN server status – Go to the PlayStation Network Service Status page and see if there are any reported issues with PSN that could be temporarily affecting connectivity for all users.
- Restart your PS5 – A simple restart can clear out minor glitches that may be interfering with connecting to PSN. Turn your PS5 completely off, wait 60 seconds, and restart.
- Check account status – Log into your account on a web browser to ensure your PSN account is in good standing, not banned or suspended, which could prevent accessing PSN.
- Reset router and modem – Restarting your home internet router and modem can solve a lot of connectivity issues. Unplug both for 60 seconds before plugging back in.
- Check PS5 error codes – Consult the PS5 error code list and see if your specific NP-104602-3 error provides any other details on the potential cause.
- Update system software – Ensure your PS5 system software is updated to the latest version, as software bugs are often fixed in updates.
Troubleshooting Your Home Network Connection
Since Error NP-104602-3 relates to connecting to PSN, problems with your home internet network are often the cause.
Here are some steps to troubleshoot your network environment:
- Check wired connections – If using a wired ethernet connection from your PS5 to your router, ensure cables are undamaged, plugged in completely, and try swapping cables.
- Test wireless strength – If connecting your PS5 wirelessly, log into your router admin and check the wireless signal strength. Move your PS5 closer to the router if the signal is weak.
- Change DNS servers – Manually setting DNS servers on your PS5 like Google or OpenDNS can bypass any ISP DNS issues.
- Reset network settings – Go to Network settings on your PS5 and select “Restore Defaults” to reset any customized network configurations.
- Port forward your router – Forwarding ports on your router like TCP 80, 443 and 1935 can resolve strict NAT issues blocking connectivity.
- Disable firewall temporarily – Third party firewalls or malicious software could be blocking PSN access, so temporarily disabling your firewall is worth testing.
- Power cycle networking devices – As mentioned, restarting your router and modem can help clear up lots of problems.
Logging Out of PSN
One simple fix that is known to resolve Error NP-104602-3 for some users is signing out of your PlayStation Network account and then logging back in.
Here are the steps:
- Go to Settings > Users and Accounts > Other
- Select Sign Out
- Wait 60 seconds then sign back into your PSN account
- Try connecting again to see if the error persists
Signing out resets your network authorization and has been reported to fix connection issues in some cases.
Contacting PlayStation Support
If you have tried all troubleshooting steps and are still seeing Error NP-104602-3, it’s time to contact PlayStation Support.
You can reach them via:
| Phone – 1-800-345-SONY (7669) |
| Twitter @AskPlaystation |
| Website – https://support.playstation.com/ |
| Chat – https://support.playstation.com/chat |
PlayStation Support can further investigate your issue, check server status, reset your account authorization or suggest additional steps. Provide them with your error details, troubleshooting already attempted, and logs if possible.
Preventing Error NP-104602-3 in the Future
Once you resolve Error NP-104602-3, you can take proactive measures to prevent it from popping up again in the future:
- Keep your PS5 firmware updated
- Use a wired internet connection for a more stable signal
- Maintain clean cable connections
- Upgrade your router if using an older model
- Improve the location of your PS5 and router for better wireless performance
- Set your PS5 with static IP and DNS addresses
- Enable UPnP on your router to simplify PSN connectivity
While frustrating, Error NP-104602-3 is usually able to be resolved with a little time and troubleshooting. We hope this guide provides a clear roadmap to fixing the issue and getting smoothly back online.
Conclusion
Error NP-104602-3 can certainly be annoying, but this connection issue can usually be resolved with focused troubleshooting and a few tweaks. Confirm your internet and PSN are active, reboot your PS5 and router, double check network settings, and contact PlayStation Support if the problem persists. With the right fix, you’ll be back online enjoying your PS5 in no time.